If you have a requirement to move traction or rolling stock at short notice please contact Richard Broughton on +44 (0)7802 658394 or email@example.com
If it’s a longer term requirement, please contact:
Mark Keighley on 07736 165867 or firstname.lastname@example.org
Paul Orchard on 07741 566825 or email@example.com,
Karl Watts on 07793 767218 or firstname.lastname@example.org
Paul Kerwin on 07827 662480 or email@example.com
If you would like to know more about joining our management team please contact us by sending an e-mail to firstname.lastname@example.org
For all general enquiries, please call Harriot Slack on 01332 343295 or e-mail to email@example.com
If you prefer, you can write to us at:
Rail Operations Group
My Personal Commitent To You
Rail Operations Group (ROG) takes its role in helping to deliver high quality and safe services extremely seriously and are proud of the part we play on the Rail Network. We do, however, recognise that there may be times when our customers, or other stakeholders, may not be entirely happy with aspects of the way our services have been delivered. In such circumstances we have a robust complaints process designed to resolve any situation.
In brief, ROG pledges to:
•Acknowledge receipt of a complaint within 3 working days
• Investigate circumstances surrounding complaint within 7 working days
• Respond to complainants within the following targets:
o 80% within 10 working days, and
o 95% within 20 working days.
• If resolution is not reached, we will escalate the issue to a senior level and aim to reach agreeable solution within 20 working days
• Monitor customer satisfaction at senior level at least monthly
• Conduct regular Customer satisfaction surveys
Chief Executive Officer
What the media are saying:
Visit our News page and read our latest newsletter 'Keeping Track'
Please go to our 'Contact us' page.