Our Contact Details

Train operating enquiries

If you have a requirement to move traction or rolling stock at short notice please contact Richard Broughton on +44 (0)7802 658394 or  richard.broughton@railopsgroup.co.uk

 

If it’s a longer term requirement, please contact:

  • for TOC or European rolling stock movements or UK passenger services:

Mark Keighley on 07736 165867 or mark.keighley@railopsgroup.co.uk

  • for UK Traction and Rolling Stock movements:

Paul Orchard on 07741 566825  or paul.orchard@railopsgroup.co.uk, 

  • for large scale projects and ITTs:

Karl Watts on 07793 767218 or karl.watts@railopsgroup.co.uk

  • for rolling stock storage and disposals:

Paul Kerwin on 07827 662480  or paul.kerwin@railopsgroup.co.uk

 

 

Career enquiries

If you would like to know more about joining our management team please contact us by sending an e-mail to careers@railopsgroup.co.uk

General enquiries

For all general enquiries, please call Harriot Slack on 01332 343295 or e-mail to info@railopsgroup.co.uk

If you prefer, you can write to us at:

Rail Operations Group

Wyvern House

Railway Terrace

Derby 

DE1 2RU

Complaints

My Personal Commitent To You

 

Rail Operations Group (ROG) takes its role in helping to deliver high quality and safe services extremely seriously and are proud of the part we play on the Rail Network. We do, however, recognise that there may be times when our customers, or other stakeholders, may not be entirely happy with aspects of the way our services have been delivered. In such circumstances we have a robust complaints process designed to resolve any situation.

 

In brief, ROG pledges to:

•Acknowledge receipt of a complaint within 3 working days 

• Investigate circumstances surrounding complaint within 7 working days 

• Respond to complainants within the following targets:

   o 80% within 10 working days, and

   o 95% within 20 working days. 

• If resolution is not reached, we will escalate the issue to a senior level and aim to reach agreeable solution within 20 working days 

• Monitor customer satisfaction at senior level at least monthly 

• Conduct regular Customer satisfaction surveys 

 

Karl Watts
Chief Executive Officer

News and recent developments

ROG wins 2018 Rail Business Award for Engineering Business Excellence
ROG's latest newsletter 'Keeping Track'

Visit our News page and read our latest newsletter 'Keeping Track'

Contact and Appointments

Please go to our 'Contact us' page.

Print Print | Sitemap
© Rail Operations Group